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DELIVERY AND RETURNS
SHIPPING AND DELIVERY
Purchases are shipped from our warehouse in Jogiwala Dehradun by reputed courier agencies. Please allow following number of days from receipt of your order.
For India orders – All domestic orders are processed within 1 business day. You can expect delivery of the order within 3-7 business days. For locations which are in the interiors or in difficult coverage area, this may take between 10-12 working days.
For International orders – All international orders are processed within 3 business day. You can expect delivery of the order within 12-15 business days.
We are not responsible for damage after delivery. For any complaints with regards to your order please contact Customer Care within 7 business days of your order delivery for resolution.
Shipping and handling rates may vary based on product, packaging, size, volume, national, international, type and other considerations.
REFUNDS AND RETURNS
We strive to give you the very best shopping experience possible and take all necessary measures to ensure proper packaging. We take return of only products that have been damaged that are received damaged at the time of delivery for which we must receive intimation along with suitable photos within 24 hours of receiving the products. The refund for such returns will be assessed at our end within 2 working days of receipt at our end and the refund will be processed within 15 days depending on the correctness of the claim for refund.
CAN I CANCEL MY ORDER?
You can cancel order from CANCEL button from order details page under MY ACCOUNT section. You just need to give reason for cancellation, and leave rest on us.
OR
Please call us on 9690400715 (Mon - Fri - 9 am to 6 pm) and we will help you in cancelling the order.
Orders can only be cancelled till the status is “Ready to Ship”.
No cancellation request will be entertained, once this shipment is done by us.
HOW WILL ANYONE RECEIVE THE REFUND FOR ORDERS CANCELLED BEFORE SHIPPING.
In case of prepaid orders, money will be returned to the bank account/ credit/debit card or where the payment was made from within 10 business working days. No order can be cancelled after the material has been shipped.
CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail info@pahadilala.com
Note: Our privacy policy is subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically.